Customer Service

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Providing Accessible Customer Service in Person

Under the Customer Service Standards of the AODA, service providers must make their goods, services, and facilities accessible to customers with disabilities. Many of these guidelines focus on accessible customer service in person.

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Best Practices for Serving Customers with Communication Devices

Under the Customer Service Standard of the AODA, service providers’ policies must state that they welcome customers using communication devices. In our last article, we described what a few communication devices are. In this article, we offer some best practices for serving customers with communication devices.

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100+ Examples of Service Dog Tasks

Most people know Service Dogs help people who have physical, psychiatric, or developmental disabilities. Few people can describe a Service Dog’s work, though. Here are 100 examples of Service Dog tasks. 

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Accessible Information in Customer Service

Under the Customer Service Standards of the AODA, providers must make documentation about their accessibility available to customers with disabilities upon request.

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Temporary Service Disruptions: When and How to Notify Customers

Under the Customer Service Standard of the AODA, service providers must notify customers about temporary service disruptions. Temporary service disruptions happen when services that customers with disabilities might rely on are temporarily unavailable.

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McDonald’s Starts Making Self-Service Easier for Blind Diners

Fast-food chain says all company-owned restaurants will offer screen-reader technology on its kiosks by the end of the year.

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Service Animals in the Workplace – Are They Allowed?

Employers have the duty to accommodate persons with disabilities in the workplace. Accommodations range from changing work hours to modifying their workstation, to providing alternative work tasks, to even allowing service animals in the workplace.

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Understanding Service Animals

Under the Customer Service Standard of the AODA, service providers’ policies must state that they welcome service animals. The Standard discusses how service providers must allow service animals in almost all public places.