Customer Service

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Service Animals in the Workplace – Are They Allowed?

Employers have the duty to accommodate persons with disabilities in the workplace. Accommodations range from changing work hours to modifying their workstation, to providing alternative work tasks, to even allowing service animals in the workplace.

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Understanding Service Animals

Under the Customer Service Standard of the AODA, service providers’ policies must state that they welcome service animals. The Standard discusses how service providers must allow service animals in almost all public places.