Let’s face it – when most people hear the word accessibility, their minds jump straight to ramps and washrooms. Maybe subtitles. Maybe wheelchair parking. And while those things are important, they barely scratch the surface.
In the world of business, accessibility is often misunderstood. It’s seen as expensive, optional, or something only “certain” businesses need to worry about. But these misconceptions don’t just hurt people with disabilities, they hold back innovation, growth, and community connection.
At A Life Worth Living, we’re on a mission to challenge these myths and help businesses see accessibility for what it really is: a human issue, a smart investment, and an opportunity to lead.
Let’s unpack some of the most common misconceptions, and what the truth really looks like.
Myth #1: “Accessibility is only for people with physical disabilities.”
This is one of the biggest misunderstandings.
Yes, accessibility helps people with mobility challenges, but it also supports people with asthma, chronic pain, diabetes, hearing or vision loss, sensory sensitivities, cognitive differences, mental health conditions, and more. And let’s not forget temporary disabilities: a broken leg, a concussion, or even navigating a stroller through a busy space.
Accessibility isn’t just about who’s in a wheelchair. It’s about everyone having equal opportunity to participate, contribute, and belong.
Myth #2: “We don’t have customers with disabilities.”
Are you sure?
Disability is often invisible. Just because you don’t see someone using a mobility device doesn’t mean they’re not navigating barriers. And sometimes, people avoid businesses entirely because they know they won’t be able to access the space, the service, or the experience comfortably.
When businesses say, “we don’t have those customers,” what they might really mean is, “we’ve unintentionally excluded them.”
Myth #3: “Accessibility is too expensive.”
Here’s the truth: inaccessibility is more expensive.
Lost customers. Missed partnerships. Legal complaints. Negative reviews. These all cost more over time than making thoughtful improvements upfront.
Many accessibility upgrades are simple and affordable, like clearer signage, rearranged furniture, better lighting, or improved staff training. And when bigger changes are needed, funding, grants, and community partnerships can help.
The long-term return on inclusion? Loyalty, trust, and a much broader customer base.
Myth #4: “We’re compliant, so we’re covered.”
Compliance is the floor, not the ceiling.
Yes, meeting legal standards is important. But accessibility shouldn’t be about doing the bare minimum. It’s about creating spaces and services where everyone feels welcome, respected, and able to participate fully.
Following the rules might keep you out of trouble—but leading with empathy sets you apart.
Myth #5: “We can figure it out on our own.”
You could try. But here’s a better idea: ask the experts, especially those with lived experience.
People with disabilities are the real accessibility experts. Involve them in the conversation. Hire them as consultants. Test your products and spaces with them in mind.
Inclusive design isn’t guesswork. It’s collaboration.
Accessibility is not a burden; it’s a mindset
Once you move past the myths, a new picture of accessibility starts to emerge. One that’s creative, empowering, and deeply human.
It’s not just about ramps and rails. It’s about how people experience your business. From walking through the door, to ordering from a menu, to asking questions, to using your website, accessibility is woven into every step.
And the best part? It benefits everyone. Think curb cuts that help people with wheelchairs and delivery workers. Think captions that help people who are deaf and folks watching videos on mute. That’s the magic of inclusive design: it opens doors for more than you ever imagined.
At A Life Worth Living, we believe accessibility is not a checkbox. It’s a commitment to creating a world where no one is left out. When businesses embrace that mindset, they don’t just grow – they lead.
So the next time someone tells you accessibility is complicated, expensive, or unnecessary, feel free to smile and say:
Actually, it’s just good business.